qq55 Privacy Policy
At qq55, your privacy is a core commitment — not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we store it, and the rights you have over your information as a player on Bangladesh's most trusted online casino platform.
How We Think About Your Data
Six foundational principles guide every data decision qq55 makes — from registration through to account closure.
Lawful Collection Only
qq55 collects personal data only where there is a clear lawful basis for doing so — primarily for the performance of your player contract, compliance with legal obligations such as KYC and anti-money laundering checks, and our legitimate operational interests.
Purpose Limitation
Data we collect for one stated purpose is not repurposed for unrelated activities. Registration data is used to operate your account; payment data is used to process transactions. We do not sell your personal data to third-party advertisers or data brokers under any circumstances.
Secure Storage
All personal data held by qq55 is stored on encrypted servers protected by 256-bit SSL/TLS encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel on a strict need-to-know basis with full access logging.
Your Rights, Respected
Players have the right to access, correct, and request deletion of their personal data held by qq55. We respond to all data rights requests within 30 days of receipt. Requests can be submitted at any time by emailing [email protected] with "Data Request" in the subject line.
Retention Limits
qq55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. Transaction and KYC records are retained for a minimum of five years in line with standard financial compliance requirements.
No Unsolicited Marketing
qq55 will only send promotional communications to players who have explicitly opted in to receive them. You may withdraw your marketing consent at any time by contacting [email protected] or updating your communication preferences within your account settings. Withdrawal of marketing consent does not affect service-related communications.
Table of Contents
- Introduction and Scope
- Data Controller Information
- Personal Data We Collect
- How We Collect Your Data
- Lawful Bases for Processing
- How We Use Your Personal Data
- Sharing and Disclosure of Data
- Cookies and Tracking Technologies
- Data Security
- Data Retention
- Your Rights and Choices
- International Data Transfers
- Children and Minors
- Changes to This Policy
- Contact Us
1 Introduction and Scope
This Privacy Policy explains how qq55 ("qq55", "we", "us", or "our") collects, uses, stores, shares, and protects personal data in connection with the operation of the qq55 online casino and sports betting platform, accessible at https://qq55.io (the "Platform"). This Policy applies to all registered players, prospective players who visit the Platform without registering, and any other individuals whose personal data is processed by qq55 in connection with the Platform.
By accessing or using the qq55 Platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform immediately.
This Privacy Policy is incorporated by reference into, and forms part of, the qq55 Terms & Conditions. Defined terms used in this Policy and not otherwise defined herein shall have the meanings ascribed to them in the Terms & Conditions.
This Policy covers all data processing activities connected to the qq55 Platform. It does not cover third-party websites, payment processors, or game providers that operate under their own separate privacy policies.
2 Data Controller Information
qq55 acts as the data controller in respect of the personal data of players and visitors processed in connection with the Platform. As data controller, qq55 is responsible for determining the purposes and means of processing personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently.
For all data protection enquiries, requests to exercise your data rights, or formal complaints regarding qq55's handling of your personal data, please contact us using the details set out in Section 15 of this Policy. qq55 is committed to responding to all data-related enquiries in a timely and transparent manner.
3 Personal Data We Collect
qq55 collects a range of personal data categories in connection with the operation of the Platform. The specific data collected depends on the nature of your interaction with qq55 and the features of the Platform you use. The principal categories of personal data we collect are set out in the table below:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity card (NID) number, passport number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number, residential address (including city: Dhaka, Chittagong, Sylhet, etc.) | Account communications, support, withdrawal notifications |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, transaction history, deposit and withdrawal records in BDT (৳) | Payment processing, fraud prevention, AML compliance |
| Verification Documents | Copies of government-issued ID, proof of address documents, selfie photographs for identity verification | KYC verification, regulatory compliance |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, screen resolution | Platform security, fraud detection, access control |
| Usage Data | Login timestamps, session durations, pages visited, games played, bet history, wagering patterns | Platform improvement, responsible gaming monitoring, bonus management |
| Communications Data | Records of correspondence with qq55 support, chat transcripts, email content | Customer service, dispute resolution, compliance records |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred communication channels | Managing marketing consent, sending relevant promotions to opted-in players only |
qq55 does not collect special category personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) as part of its standard player registration or operational processes. Where a player voluntarily discloses special category data — for example, when contacting support in relation to a self-exclusion request citing health grounds — that data is handled with enhanced care and used solely for the purpose for which it was disclosed.
4 How We Collect Your Data
4.1 Directly From You
The majority of personal data qq55 holds about you is provided directly by you in the course of your use of the Platform. This includes data provided when you register an account, complete KYC verification, make a deposit or withdrawal, contact qq55 support, participate in a promotion, or update your account profile.
4.2 Automatically
When you access the qq55 Platform, certain technical data is collected automatically by our systems and third-party analytics tools. This includes your IP address, device identifiers, browser type, and session activity data. This automatic collection is necessary for the secure operation of the Platform and for fraud detection purposes.
4.3 Via Cookies and Tracking Technologies
qq55 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your login session, remember your preferences, and collect anonymised analytics data. Full details of the cookies used by qq55 and how to manage your cookie preferences are set out in Section 8 of this Policy.
4.4 From Third Parties
qq55 may receive personal data about you from third parties in limited circumstances, including from identity verification service providers used to assist with KYC processing, from payment processors in connection with transaction verification, and from game providers in connection with game activity records relevant to dispute resolution or bonus management. qq55 processes any third-party sourced data in accordance with this Privacy Policy.
5 Lawful Bases for Processing
qq55 processes personal data only where one of the following lawful bases applies:
- Contractual Necessity: Processing required to create and manage your player account, process deposits and withdrawals, settle bets, and provide the gaming and betting services you have registered to use.
- Legal Obligation: Processing required to comply with applicable legal requirements, including KYC and identity verification obligations, anti-money laundering (AML) checks, fraud prevention requirements, and record-keeping obligations applicable to financial service providers operating in the Bangladesh market.
- Legitimate Interests: Processing carried out for qq55's legitimate operational interests, including Platform security monitoring, fraud detection, responsible gaming monitoring, improving the Platform based on usage data, and communicating service-related updates to players. qq55 has assessed that its legitimate interests are not overridden by the interests or rights of players in each case where this basis applies.
- Consent: Processing of your data for marketing and promotional communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6 How We Use Your Personal Data
qq55 uses the personal data we hold about you for the following purposes:
- To create, verify, and manage your qq55 player account, including processing your registration information and completing KYC verification checks.
- To process deposits made via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to process approved withdrawal requests to your nominated payment method.
- To settle bets, record game outcomes, and manage bonus balance allocations and wagering requirement calculations.
- To detect, investigate, and prevent fraud, money laundering, account sharing, bonus abuse, and other prohibited conduct as defined in the qq55 Terms & Conditions.
- To monitor player activity for responsible gaming indicators, including signs of problem gambling, and to apply responsible gaming tools where activated by a player or triggered by qq55's internal monitoring protocols.
- To provide 24/7 customer support, respond to enquiries, resolve complaints, and maintain records of correspondence for dispute resolution and compliance purposes.
- To send service-related notifications including deposit confirmations, withdrawal updates, account security alerts, and material changes to qq55's Terms & Conditions or this Privacy Policy.
- To send promotional communications, including bonus offers, tournament announcements, and seasonal promotions related to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh — but only to players who have opted in to receive such communications.
- To improve the Platform through analysis of aggregated, anonymised usage data, including page performance, navigation patterns, and game popularity metrics.
- To comply with all applicable legal and regulatory obligations applicable to qq55's operations.
7 Sharing and Disclosure of Data
7.1 Service Providers
qq55 shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These include identity verification providers used for KYC processing, payment processors facilitating deposits and withdrawals, cloud hosting and infrastructure providers, and customer support platform providers. All third-party service providers are required to process player data strictly in accordance with qq55's instructions and to maintain appropriate security measures.
7.2 Game Providers
Game providers whose titles are available on the qq55 Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive limited technical data (such as session tokens and anonymised player identifiers) necessary for the delivery of their games. Game providers do not receive personally identifiable information such as your name, NID, or financial details via this mechanism.
7.3 Legal Disclosure
qq55 may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of qq55, its players, or the public. In all such cases, qq55 will disclose only the minimum personal data necessary to satisfy the legal obligation.
7.4 No Sale of Personal Data
qq55 does not sell, rent, or otherwise commercially transfer personal data to third-party advertisers, data brokers, or marketing agencies. Your personal data is not a commercial commodity and will never be treated as one.
qq55 will never contact you to request your bKash PIN, Nagad OTP, bank password, or any other security credential. Any communication purportedly from qq55 requesting such information is fraudulent. Report it immediately to [email protected].
8 Cookies and Tracking Technologies
8.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, maintain your session, and remember your preferences. The qq55 Platform uses cookies and similar technologies including local storage and session storage for the purposes described below.
8.2 Categories of Cookies Used by qq55
- Strictly Necessary Cookies: Essential for the operation of the Platform, including maintaining your login session, authenticating your identity between page loads, and enabling core security features. These cannot be disabled without affecting your ability to use the Platform.
- Functional Cookies: Used to remember your Platform preferences, such as your preferred language setting, and to personalise certain aspects of your experience. Disabling these cookies will not prevent you from using the Platform but may affect your experience.
- Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where users exit. This data is used exclusively to improve the Platform's performance and user experience.
- Security Cookies: Used to detect and prevent fraudulent access attempts, account takeover activity, and other security threats to your qq55 account.
8.3 Managing Cookies
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, blocking strictly necessary cookies will impair your ability to use the qq55 Platform, including logging in and maintaining your session. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
9 Data Security
qq55 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following measures:
- Encryption in Transit: All data transmitted between your device and qq55's servers is encrypted using 256-bit SSL/TLS protocols. The Platform is accessible exclusively over HTTPS.
- Encryption at Rest: Sensitive personal data and financial records stored in qq55's databases are encrypted at rest using AES-256 encryption.
- Access Controls: Access to player personal data is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and their access activities are logged and audited.
- Two-Factor Authentication: qq55 supports two-factor authentication (2FA) for player accounts, providing an additional layer of security against unauthorised access to your account.
- Penetration Testing: qq55's systems are subject to regular security assessments and penetration testing by qualified security professionals to identify and remediate potential vulnerabilities.
- Incident Response: qq55 maintains a security incident response procedure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, qq55 will notify affected players without undue delay and take all necessary remedial steps.
While qq55 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their qq55 accounts and to enable two-factor authentication to maximise account security.
10 Data Retention
qq55 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law. The principal retention periods applied by qq55 are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure | Legal and regulatory compliance |
| KYC documentation | 5 years from date of verification | AML compliance obligations |
| Financial transaction records | 5 years from date of transaction | Financial records retention requirements |
| Bet and game activity records | Duration of account plus 2 years after closure | Dispute resolution, responsible gaming monitoring |
| Customer support communications | 3 years from date of last communication | Dispute resolution, compliance records |
| Marketing preference records | Until consent is withdrawn plus 1 year | Demonstrating compliance with consent obligations |
| Technical and usage data (analytics) | 13 months on a rolling basis | Platform improvement and security monitoring |
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is applied, the resulting anonymised data may be retained indefinitely for aggregated analytical purposes.
11 Your Rights and Choices
As a player whose personal data is processed by qq55, you have the following rights in relation to your data. To exercise any of these rights, please contact qq55 at [email protected] with the subject line "Data Rights Request". qq55 will respond to all valid requests within 30 days.
- Right of Access: You have the right to request a copy of the personal data qq55 holds about you, together with information about how that data is used and with whom it has been shared.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by qq55. For basic account data such as your contact email or address, you may be able to update this directly within your account settings.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and no overriding legal retention obligation applies. Note that qq55 may be required to retain certain data (particularly KYC and financial records) for the periods specified in Section 10, regardless of an erasure request.
- Right to Restriction: You have the right to request that qq55 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing pending verification of qq55's legitimate grounds.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive the personal data you have provided to qq55 in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing of your personal data carried out on the basis of qq55's legitimate interests. qq55 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to Withdraw Consent: Where processing is based on your consent (principally marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
qq55 will not charge a fee for exercising any of the above rights in standard circumstances. If a request is manifestly unfounded or excessive, qq55 reserves the right to charge a reasonable administrative fee or to decline the request, with an explanation provided to the requesting player.
12 International Data Transfers
qq55's primary operations and data storage infrastructure are configured to serve the Bangladesh market. In certain circumstances, personal data may be transferred to or processed by service providers or technology partners located outside Bangladesh — for example, cloud infrastructure providers or identity verification services that operate global platforms.
Where such transfers occur, qq55 takes steps to ensure that an appropriate level of data protection is applied to the transferred data, including by using contractual safeguards with the receiving party and by selecting partners who operate recognised data protection frameworks. qq55 does not transfer personal data to jurisdictions that do not provide adequate protections for the rights and freedoms of data subjects.
13 Children and Minors
The qq55 Platform is strictly restricted to individuals who are 21 years of age or older. qq55 does not knowingly collect personal data from individuals under the age of 21. If qq55 becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account with qq55, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and delete the associated data.
14 Changes to This Policy
qq55 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made to this Policy, qq55 will notify registered players via the email address associated with their account and will publish the revised Policy on this page with an updated effective date.
Continued use of the qq55 Platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must cease using the Platform and may request closure of your account in accordance with the procedures set out in the Terms & Conditions.
We encourage all players to review this Privacy Policy periodically to remain informed of how qq55 collects, uses, and protects your personal data. The current version of this Policy is always accessible at https://qq55.io/privacy-policy.
15 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or to qq55's handling of your personal data, please contact the qq55 data team using the details below. All data-related enquiries should be submitted in writing via email to ensure a documented record.
- Email: [email protected]
- Subject Line for Data Rights Requests: "Data Rights Request — [Your Registered Email]"
- Subject Line for Privacy Complaints: "Privacy Complaint — [Your Registered Email]"
- Response Time: Within 30 days of receipt for data rights requests; within 5 business days for general privacy enquiries
- Support Hours: 24 hours a day, 7 days a week
- Language: English
qq55 takes all privacy enquiries seriously and is committed to resolving any concerns about our data practices promptly and transparently. If you are not satisfied with qq55's response to a privacy complaint, you may have the right to escalate the matter to a relevant supervisory authority under applicable law.
This Privacy Policy was last reviewed and updated on 1 January 2026. qq55 recommends that all players review this page periodically to stay informed of the current terms governing our handling of their personal data.
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